tkbad Privacy Policy

This Privacy Policy describes how tkbad ("we", "us", "the platform") collects, uses, stores, and protects the personal information of users ("you", "Member") who access or use the tkbad website and services. We are committed to handling your personal data responsibly and transparently.

This policy should be read alongside our Terms and Conditions and Responsible Gaming policy. Together, these documents form the complete agreement between you and tkbad regarding your use of the platform and the handling of your personal information.

We take privacy seriously at tkbad. We do not collect data we don't need, we do not sell your information, and we give you clear control over what we hold. If anything in this policy is unclear, reach out to our support team — we're happy to explain.

tkbad collects the following categories of personal data from members and platform visitors:

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by law or for responsible gaming purposes.

tkbad collects your personal data through the following methods:

• Direct interactions: When you register an account, complete KYC verification, make a deposit or withdrawal, contact support, or participate in promotions, you provide data directly to us.
• Automated technologies: When you browse the tkbad platform, we automatically collect technical data such as your IP address, browser type, device information, and pages visited using cookies and similar tracking technologies.
• Payment providers: When you make a deposit or withdrawal via bKash or Nagad, we receive transaction confirmation data from those providers to credit or debit your account correctly.
• Third-party verification services: During KYC verification, we may use third-party identity verification services to confirm the authenticity of documents you submit.

We do not purchase personal data from data brokers or any other external sources. All data we hold about you comes from your direct interactions with the tkbad platform or from the service providers we use to operate it.

tkbad uses your personal data for the following purposes:

• Account management: To create, maintain, and manage your tkbad account, including processing deposits, withdrawals, and bonus claims.
• Identity verification: To verify your identity as part of our KYC process and comply with anti-money laundering requirements.
• Customer support: To respond to your enquiries, resolve disputes, and provide assistance when you contact our support team.
• Fraud prevention and security: To detect and prevent fraudulent activity, unauthorised account access, and other security threats to the platform.
• Platform improvement: To analyse usage patterns and improve the tkbad platform, including game performance, user interface, and overall experience.
• Responsible gaming: To monitor gambling behaviour and identify members who may benefit from responsible gaming tools or intervention.
• Legal compliance: To comply with applicable laws, regulations, and requests from regulatory or law enforcement authorities.
• Communications: To send you important account notifications, security alerts, and — where you have opted in — promotional communications about tkbad offers.

tkbad does not sell, rent, or trade your personal data. We share your data only in the following limited circumstances:

• Service providers: We share data with trusted third-party service providers who help us operate the platform — including payment processors, identity verification services, and IT infrastructure providers. These providers are contractually bound to handle your data securely and only for the purposes we specify.
• Game providers: When you play games on the tkbad platform, limited technical data may be shared with the game provider (such as Playtech) to facilitate gameplay and resolve disputes. Game providers do not receive your full personal profile.
• Legal and regulatory requirements: We may disclose your data to regulatory authorities, law enforcement agencies, or courts when required to do so by law or in response to a valid legal request.
• Fraud prevention: In cases of suspected fraud or money laundering, we may share relevant data with financial institutions or law enforcement as required.

We do not share your personal data with advertising networks, social media platforms, or any third party for marketing purposes. Your data stays within the tkbad ecosystem and the service providers we need to operate it.

tkbad uses cookies and similar tracking technologies to improve your experience on the platform. Cookies are small text files stored on your device that help us recognise you, remember your preferences, and understand how you use the platform.

We use the following types of cookies:

• Essential cookies: Required for the platform to function correctly. These include session cookies that keep you logged in and security cookies that protect against fraud. You cannot opt out of essential cookies without affecting platform functionality.
• Analytics cookies: Help us understand how members use the platform — which pages are visited most, where users drop off, and how performance can be improved. This data is aggregated and anonymised.
• Preference cookies: Remember your settings and preferences, such as language selection and display options, so you don't have to set them every time you visit.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the tkbad platform. For full details on the cookies we use, contact our support team.

tkbad retains your personal data for as long as your account is active and for a period after account closure as required by applicable law and our internal compliance obligations. Specifically:

• Account data: Retained for the duration of your account and for a minimum of five years after account closure to comply with anti-money laundering regulations.
• Transaction records: Retained for a minimum of five years from the date of the transaction.
• KYC documents: Retained for the period required by applicable regulations, typically five years from the end of the business relationship.
• Support communications: Retained for up to three years to assist with dispute resolution and quality assurance.
• Technical and usage data: Typically retained for up to two years in anonymised or aggregated form for analytics purposes.

When data is no longer required, it is securely deleted or anonymised so it can no longer be linked to you personally.

tkbad implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the tkbad platform.
• Encrypted storage of sensitive data including passwords and payment information.
• Strict access controls ensuring only authorised personnel can access personal data.
• Regular security audits and vulnerability assessments of our systems.
• Two-factor authentication options for member accounts.
• Monitoring systems to detect and respond to suspicious activity in real time.

While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security. If you suspect your account has been compromised, contact tkbad support immediately and change your password.

As a tkbad member, you have the following rights regarding your personal data. To exercise any of these rights, contact our support team.

The tkbad platform is strictly for users aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that a minor has registered an account or provided personal data, we will immediately close the account, delete the data, and return any deposited funds to the original payment method.

If you believe a minor has accessed the tkbad platform, please contact our support team immediately so we can investigate and take appropriate action. We take underage gambling extremely seriously and have age verification measures in place to prevent it.

tkbad may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify registered members via email or an in-platform notification and update the effective date at the top of this page.

We encourage you to review this Privacy Policy periodically. Continued use of the tkbad platform after any changes to this policy constitutes your acceptance of the updated version. If you do not agree with any changes, you should stop using the platform and contact us to close your account.

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how tkbad handles your personal information, please get in touch with our support team. We're available 24/7 and will respond to all privacy-related enquiries promptly.